Privacy policy
PRIVACY POLICY
Last updated: September 24, 2026
Nose & Frame operates this online store and website, including the related information, content, features, products and services offered through it (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how Nose & Frame collects, uses, stores and discloses personal information when you visit our website, place an order, upload a photograph, communicate with us, or otherwise use our Services.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with Nose & Frame, we may collect or process the following information:
• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order details, payment confirmation, delivery information, refunds, cancellations and previous transactions.
• Payment information necessary to process your transaction. Payments are processed through our payment providers. We do not independently store complete payment-card details.
• Account information, where applicable, including information associated with a customer account and your preferences and settings.
• Communications you send to us, including customer-support enquiries, artwork instructions and revision requests.
• Device and usage information, including your IP address, browser, device information, network information and information about how and when you interact with our website.
• Pet photographs, pet names and other information you voluntarily provide for the creation of personalised artwork.
CUSTOMER PET PHOTOS AND PERSONALISED ARTWORK
When you order a personalised pet portrait, we collect the photograph you upload, your pet’s name and any instructions you choose to provide.
We use this information to:
• Create your personalised artwork.
• Prepare and send your artwork preview.
• Make requested revisions.
• Produce your approved canvas.
• Fulfil and deliver your order.
• Communicate with you about your order.
• Provide customer support and resolve issues relating to your order.
Your uploaded photograph and resulting artwork may be processed using service providers that assist us with operating our store, creating or storing artwork, producing products, processing orders and fulfilling deliveries.
Please only upload photographs that you own or otherwise have the right to provide to us.
We retain uploaded photographs, artwork and related order information only for as long as reasonably necessary for order fulfilment, customer support, legal obligations and dispute resolution.
HOW WE COLLECT PERSONAL INFORMATION
We may obtain personal information:
• Directly from you when you place an order, upload a photograph, create or use an account, contact us or otherwise provide information to us.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and other service providers that assist us in operating the store and fulfilling orders.
• From payment, production, delivery, marketing and other service providers where necessary to provide our Services.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil orders.
• Create personalised pet artwork.
• Provide artwork previews and revisions.
• Process payments.
• Arrange production and delivery.
• Communicate with you about your order.
• Provide customer support.
• Detect and prevent fraud, misuse or security incidents.
• Maintain, operate and improve our website and Services.
• Maintain appropriate business and transaction records.
• Comply with applicable legal obligations.
• Resolve disputes and establish, exercise or defend legal claims.
Where permitted by law and where any required consent has been obtained, we may also use information to send marketing communications. You may unsubscribe from marketing communications at any time.
LEGAL BASES FOR PROCESSING
Where applicable under data-protection law, we process your personal information on one or more of the following legal bases:
Performance of a contract: We process information where necessary to process your order, create your personalised portrait, provide artwork previews and revisions, process payment, arrange production and delivery, and provide customer service relating to your purchase.
Legitimate interests: We may process information where necessary for our legitimate interests or those of a third party, including operating and improving Nose & Frame, maintaining the security of our store, preventing fraud, managing customer enquiries and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Legal obligations: We process information where necessary to comply with legal, tax, accounting, regulatory or other obligations that apply to us.
Consent: Where the law requires your consent, including for certain marketing activities or non-essential cookies and tracking technologies, we rely on your consent. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate Nose & Frame, provide our Services and fulfil your order.
This may include sharing relevant information with:
• Shopify, which provides our ecommerce platform.
• Payment processors.
• Printing and fulfilment providers.
• Delivery and logistics providers.
• Technology, hosting and storage providers.
• Services used in the creation or processing of personalised artwork.
• Marketing and analytics providers where permitted by applicable law.
• Professional advisers, regulators, courts, law-enforcement authorities or other authorities where disclosure is required or permitted by law.
We may also disclose information in connection with a legitimate business transaction, such as a sale, merger, restructuring or transfer of all or part of our business, subject to applicable law.
SHOPIFY
Our online store is powered by Shopify.
Information submitted through our store is transmitted to and processed by Shopify as necessary to provide and improve its services and operate our ecommerce store.
Shopify may process information in countries outside your country of residence. Shopify maintains its own privacy documentation explaining how it processes personal information and the rights available in relation to information processed by Shopify.
THIRD-PARTY SERVICES AND WEBSITES
Our website may contain links to websites or online services operated by third parties.
If you follow a third-party link, that third party’s privacy practices are governed by its own privacy policy. Nose & Frame is not responsible for the privacy or security practices of independent third-party websites or services.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and the services supporting it may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage, provide functionality, improve our Services and, where permitted, support advertising and marketing.
Where required by applicable law, non-essential cookies and similar technologies will be used in accordance with the choices you make through the website’s cookie or privacy controls.
MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information for marketing and promotional purposes.
Where consent is legally required, we will request that consent before carrying out the relevant marketing activity.
You may unsubscribe from promotional emails at any time using the unsubscribe option contained in those communications.
Opting out of marketing does not prevent us from sending transactional or service communications relating to an order you have placed.
SECURITY
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This can include fulfilling orders, creating and delivering personalised products, providing customer support, maintaining appropriate business and transaction records, complying with tax, accounting and other legal obligations, resolving disputes and establishing or defending legal claims.
The appropriate retention period may vary depending on the type of information and the reason it is being processed.
YOUR DATA-PROTECTION RIGHTS
If you are located in Ireland or elsewhere in the European Economic Area, applicable data-protection law may provide you with rights relating to your personal information.
Depending on the circumstances and subject to applicable legal conditions and exceptions, these may include the right to:
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Receive certain personal information in a portable format.
• Withdraw consent where processing is based on consent.
You may contact us using the contact information provided below to exercise applicable data-protection rights.
We may need to verify your identity before responding to certain requests where permitted or required by law.
You also have the right to lodge a complaint with the relevant data-protection supervisory authority. In Ireland, the supervisory authority is the Data Protection Commission.
INTERNATIONAL DATA TRANSFERS
Some companies and service providers used to operate our Services may process personal information outside Ireland or the European Economic Area.
Where personal information is transferred internationally, appropriate safeguards or other lawful transfer mechanisms will be used where required by applicable data-protection law.
CHILDREN
Our Services are not intended for children to make purchases independently, and we do not knowingly seek to collect personal information from children for that purpose.
If you believe that a child has provided personal information to us inappropriately, please contact us.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal requirements.
When appropriate, we will update the date displayed at the beginning of this Privacy Policy and provide any notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, how your personal information is processed, or wish to exercise applicable data-protection rights, please contact Nose & Frame using the contact details displayed on our store.
For the purposes of applicable data-protection law, the operator of Nose & Frame is the controller of personal information processed through the business, except where another provider acts as an independent controller.