Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 24, 2026
Nose & Frame creates personalised pet portrait canvases that are produced specifically for each customer.
ARTWORK APPROVAL BEFORE PRODUCTION
Your canvas does not enter production immediately after you place your order.
After receiving your photograph and order information, we create your personalised artwork and provide an artwork preview.
Your order includes up to two reasonable artwork revisions.
Production begins only after you approve your final artwork.
Because of this process, production and delivery times begin after artwork approval rather than immediately after checkout.
DELIVERY WITHIN IRELAND
Standard delivery within Ireland is currently €7.62 per order where that rate is displayed at checkout.
The applicable shipping charge and total order price will be displayed before you complete your purchase.
PRODUCTION AND DELIVERY TIMES
Any production or delivery timeframe displayed on our website, at checkout or communicated to you is an estimate unless we expressly agree a specific delivery date with you.
Personalisation and artwork approval take place before production, so the total time between placing an order and receiving your canvas will also depend on how quickly the artwork is approved.
Once your artwork has been approved, the canvas is submitted for production and delivery.
DELIVERY ADDRESS
Please make sure your delivery address is complete and accurate when placing your order.
If you notice an error, contact us as soon as possible.
We will try to correct the delivery information where possible, but once an order has entered production or has been transferred to a delivery provider, changes may no longer be possible.
DELIVERY TRACKING
Where tracking information is available for your shipment, it may be provided to you electronically after your order has been dispatched.
DELAYS
Occasionally an order may be delayed due to production, delivery networks, weather, peak periods or circumstances outside our reasonable control.
If we become aware of a significant problem affecting your order, we will take reasonable steps to assist you and communicate with you where appropriate.
Nothing in this policy limits any rights you have under applicable consumer law concerning delivery of goods.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the expected timeframe, please contact us using the contact details displayed on our store and provide your order number.
We will investigate the shipment with the relevant production or delivery provider and provide any remedy required under applicable consumer law.
DAMAGED DELIVERIES
If your canvas arrives damaged, please contact us as soon as possible.
Where possible, provide your order number and clear photographs of the canvas, packaging and shipping label.
Please keep the damaged item and packaging while we investigate.
If the product is damaged, faulty or otherwise does not conform to your contract, your rights are covered by our Refund, Cancellation & Returns Policy and applicable consumer law.
INTERNATIONAL DELIVERY
Delivery availability, charges and estimated delivery times for destinations outside Ireland will be shown at checkout where international delivery is offered.
We do not guarantee that every product can be delivered to every country.
Customers are responsible for providing accurate delivery information.
Any applicable taxes, duties or import charges will be handled in accordance with the information provided at checkout and applicable law.
CONTACT US
If you have a question about the production, dispatch or delivery of your order, contact Nose & Frame using the contact details displayed on our store and include your order number where possible.
STATUTORY RIGHTS
Nothing in this Shipping & Delivery Policy excludes or restricts consumer rights that cannot lawfully be excluded or restricted under applicable Irish or European Union consumer-protection law.